Infotel Transforms Automotive Service Booking with Scalable AWS-Powered API Solution

Overview of the Client

A leading automotive company operating across Europe sold over 99,000 units in the FY 2024-2025, with a strong focus on exports and having employed over 1,00,000 people across the globe.

Infotel Transforms Automotive Service Booking with Scalable AWS-Powered API Solution

The Challenge:

A major automotive firm approached us for simplifying their online booking tool allowing customers to book pre-allocated dealer slots for service through online.

Some of the major tech challenges faced by this automotive firm includes

  • Lack of integrated booking APIs which led customers to proceed with inefficient double-bookings across dealer slots.
  • The existing setup required coordination across multiple stakeholders, which introduced delays and inconsistencies in dealer onboarding.
  • The need for secure API integration across enterprise IT systems, the DMS
    (Dealer Management System), and an API gateway is fundamentally a business requirement centered on maximizing operational performance, protecting high-value business data, and enabling rapid digital transformation.
Infotel Transforms Automotive Service Booking with Scalable AWS-Powered API Solution

The Challenge:

A major automotive firm approached us for simplifying their online booking tool allowing customers to book pre-allocated dealer slots for service through online.

Some of the major tech challenges faced by this automotive firm includes

  • Lack of integrated booking APIs which led customers to proceed with inefficient double-bookings across dealer slots.
  • The existing setup required coordination across multiple stakeholders, which introduced delays and inconsistencies in dealer onboarding.
  • The need for secure API integration across enterprise IT systems, the DMS
    (Dealer Management System), and an API gateway is fundamentally a business requirement centered on maximizing operational performance, protecting high-value business data, and enabling rapid digital transformation.

Our Solution:

To deliver a high-performance, scalable booking system, Infotel team architected a robust backend infrastructure leveraging AWS services and secure API design. The solution was modular, secure, and thoroughly tested to ensure reliability and maintainability.

AWS Lambda

Our team designed and implemented two AWS Lambda functions to power the booking APIs—ensuring high performance and scalability.

Authentication

Built OAuth-integrated APIs for secure authentication and ensured compliance with modern security standards.

Control and Monitoring

Created IAM roles for granular access control and integrated CloudWatch alarms for proactive monitoring.

Testing & Documentation

Performed full-scale testing (Unit, Integration, Sanity) and ensured system reliability and maintainability.

Our Solution
Our Solution

Our Solution:

To deliver a high-performance, scalable booking system, Infotel team architected a robust backend infrastructure leveraging AWS services and secure API design. The solution was modular, secure, and thoroughly tested to ensure reliability and maintainability.

AWS Lambda

Our team designed and implemented two AWS Lambda functions to power the booking APIs—ensuring high performance and scalability.

Authentication

Built OAuth-integrated APIs for secure authentication and ensured compliance with modern security standards.

Control and Monitoring

Created IAM roles for granular access control and integrated CloudWatch alarms for proactive monitoring.

Testing & Documentation

Performed full-scale testing (Unit, Integration, Sanity) and ensured system reliability and maintainability.

Technology Used

Java (Core APIs)

AWS Lambda

  API Gatewat  

IAM (Identity and Access Management)

 AWS Cloudwatch

0Auth (for authentication)

Encrypted data handling

Confluence

 

 

Java (Core APIs)

 

 

 

 

 

 

 

 

 

 

 

 

 

AWS Lambda

  API Gatewat  

IAM (Identity and Access Management)

 AWS Cloudwatch

 
       

 

 

0Auth (for authentication)

Encrypted data handling

   
       

 

 

Confluence

   
       

 

 

Java (Core APIs)

Java (Core APIs)

AWS Lambda

AWS Lambda

API Gateway

API Gateway

IAM (Identity and Access Management)

IAM (Identity and Access Management)

AWS Cloudwatch

AWS Cloudwatch

OAuth (for authentication)

OAuth (for authentication)

Encrypted data handling

Encrypted data handling

Confluence

Confluence

Java (Core APIs)

Java (Core APIs)

AWS Lambda

AWS Lambda

API Gateway

API Gateway

IAM (Identity and Access Management)

IAM (Identity and Access Management)

AWS CloudWatch

AWS CloudWatch

0Auth (for authentication)

0Auth (for authentication)

Encrypted data handling

Encrypted data handling

Confluence

Confluence

  • Improved User Experience – Successfully eliminated double-booking issues.
  • Streamlined Deployment – Enabled automotive firm to confidently onboard dealers using only their production and sandbox environments.
  • Enhanced System Visibility and Traceability – Improved system and API visibility via proper monitoring and CloudWatch alarms.
  • Scalable and Secure Infrastructure – Provided a foundation that will support future enhancements.
  • Digital Transformation – Helped the client move closer to full digital transformation in their dealer management processes.

    A user-friendly and intuitive web application was built tailored to the team’s forecasting workflows.

    Role-based access to ensure data security.

    The web application can easily be hosted on a cloud platform for scalability or on-premises for greater control.

    “The strength of the team is each individual member. The strength of each member is the team.”
    — Phil Jackson

    Team

    • Project Manager
    • AWS Tech Lead
    • Senior Java Developers

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