Infotel, là où vous êtes
The Challenge:
Our client was seeking a Managed Service Provider to handle the support, development and maintenance of 19 core applications.
Some of the major tech challenges faced by this automotive firm includes.
- One of the major client’s challenges includes relying on the aging workforce as it involved the legacy technology.
- Heavy reliance on legacy expertise has resulted in fragmented knowledge ownership and process inefficiencies which led to business continuity risks.
- High operational costs, reduced access to skilled professionals, reduced team performance were impacting the growth and continuity.
- Lack of Documentation where the critical processes and institutional knowledge remain undocumented, risking loss of expertise.
- Technological Obsolescence an inability to adapt to evolving digital tools and platforms, limiting innovation and scalability.
The Challenge:
Our client was seeking a Managed Service Provider to handle the support, development and maintenance of 19 core applications.
Some of the major tech challenges faced by this automotive firm includes.
- One of the major client’s challenges includes relying on the aging workforce as it involved the legacy technology.
- Heavy reliance on legacy expertise has resulted in fragmented knowledge ownership and process inefficiencies which led to business continuity risks.
- High operational costs, reduced access to skilled professionals, reduced team performance were impacting the growth and continuity.
- Lack of Documentation where the critical processes and institutional knowledge remain undocumented, risking loss of expertise.
- Technological Obsolescence an inability to adapt to evolving digital tools and platforms, limiting innovation and scalability.
Our Solution:
Our team at Infotel successfully transitioned from a wholesale dealer model to a direct-to-customer agency model. The Client now owns the direct customer relationship and controls pricing while agents facilitate transactions and earn commissions seamlessly.
We adopted structured transition of critical application knowledge built over 80+ years.
- Implemented full Autonomous Service Operation ensuring reliability, scalability, and compliance.
- Lowered IT operational expenses while maintaining service quality and compliance.
- Continuous Service Improvement by tailoring services to evolving customer needs to drive efficiency and improve client satisfaction.
- Deployed domain-aligned experts to guide architecture decisions, troubleshoot integration challenges, and ensure alignment with sector-specific operational standards.
- We offered a robust delivery framework that ensured transparency, agility, and strategic alignment across all phases of project execution. Our approach integrated structured format, stakeholder engagement, and performance tracking to drive outcomes.
Our Solution:
Our team at Infotel successfully transitioned from a wholesale dealer model to a direct-to-customer agency model. The Client now owns the direct customer relationship and controls pricing while agents facilitate transactions and earn commissions seamlessly.
We adopted structured transition of critical application knowledge built over 80+ years.
- Implemented full Autonomous Service Operation ensuring reliability, scalability, and compliance.
- Lowered IT operational expenses while maintaining service quality and compliance.
- Continuous Service Improvement by tailoring services to evolving customer needs to drive efficiency and improve client satisfaction.
- Deployed domain-aligned experts to guide architecture decisions, troubleshoot integration challenges, and ensure alignment with sector-specific operational standards.
- We offered a robust delivery framework that ensured transparency, agility, and strategic alignment across all phases of project execution. Our approach integrated structured format, stakeholder engagement, and performance tracking to drive outcomes.
Improved incident resolution and task delivery by 40%, consistently overachieving client’s Service level Adherence (SLA) targets.
Successfully maintained operations with zero downtime
Reduced RTB (Run the Business) and AMO (Application Maintenance and Operations) costs by 39%.
Technology Used
|
COBOL |
JCL |
DB2 |
.NET Framework |
SQL Server |
|
Visual Studio |
ServiceNow |
ProjectManagement |
|
|
COBOL
|
JCL |
DB2 |
|
|
|
|
|
|
|
|
Visual Studio |
.NET Framework |
SQL Server |
|
|
|
|
|
ServiceNow
|
JIRA |
|||
|
|
COBOL
JCL
DB2
.NET Framework
SQL Server
Visual Studio
ServiceNow
Project Management
COBOL
JCL
DB2
Visual Studio
.NET Framework
SQL Server
ServiceNow
JIRA
Value Proposition for the Client
Infotel delivered a high-impact transformation of business-critical service operations, combining rapid knowledge capture, cost optimization, and SLA-driven excellence to secure long-term client value.
- Accelerated Knowledge Retention & Autonomous Operations Captured. We documented over 80+ man-years of domain expertise within 2 months, enabling full autonomous service takeover in just 3 months—ensuring continuity and safeguarding institutional knowledge.
- Zero Downtime, Zero Risk Maintained uninterrupted operations with no impact to business processes, with improved business continuity and operational trust.
- We achieved a 39% reduction in Application Maintenance & Operations (AMO) costs, and a total 87% RTB cost reduction through combined contract and business savings—outperforming previous vendor benchmarks.
- Improved incident resolution and task delivery by 40%, consistently exceeding Service Level Adherence (SLA) targets and enhancing client satisfaction.
- Our dedicated Service Governance & Trust Building Strengthened client engagement through a dedicated Service Delivery Manager, leading to transparency, responsiveness, and strategic alignment.
- Rapid ROI Realization delivered full return on investment in just 1.25 years, including transition and stabilization demonstrating financial prudence and delivery maturity.
Team
-
Project Manager - Mainframe Support Engineers
( Natural, Adabas, JCL )
- Classic Microsoft Support Engineers
( Access DB, SQL, VB.Net, ASP )
Project Manager